Listen. Coach. Hear the difference. Shape her.
Your agent starts ready to go. Hear something you’d say differently? Tap that line and type a note. That’s the whole trick. Two ways to do it, both take seconds.
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Listen. Coach. Hear the difference. Shape her.
- 1
Listen
Hear a test or a real call. Spot a line you wouldn’t say.
- 2
Coach
Tap that line. Type a quick note, as messy as you like.
- 3
Hear the difference
Starting with the next call, your agent will do it your way. Say it once.
- 4
Shape her
Made in your image. You shape her, one note at a time, until she sounds just like you.
Coach while you chat
Talk to your agent in your browser and fix a line the second you hear it. Pro tip: coach the little things too, like how she says your business name or how she wraps up a call. Your call flow stays exactly as you built it.
Step 1
Press Start talking
Open Live Coaching and press Start talking. You chat right in your browser, and every line pops up as it’s spoken.
Sample Step 2
Listen
Your agent asks for a “full legal name.” A bit much for a water heater. Tap Coach this under that bubble.
Sample Step 3
You coach
Type a quick note like “just ask for their first name.” Or the exact words, if you have them. Press Save coaching.
Sample Step 4
Hear the difference
Save it, and your agent uses it on the next call or test. It’s said your way.
Sample Step 5
Shape her
You shape her, one note at a time, until she sounds just like you.
Coach from real calls
Read a real call, word for word, and coach any line. It’s like going over the day with a new worker, only faster.
Step 1
Open a real call
In Calls, Chats & Coaching, every call is saved with a summary, the caller’s details and every word that was said. It looks like a text message chat.
Sample Step 2
Listen
A leak, and your agent asks for the address with zero sympathy. Efficient, sure. Warm, not really. Tap Coach this.
Sample Step 3
You coach
Keep it loose: “be warmer, say sorry about the leak first.” Press Save coaching.
Sample Step 4
Hear the difference
Save it, and your agent uses it on the next call. Your note becomes a line that sounds natural.
Sample Step 5
Shape her
A few calls, a few notes. You shape her, one note at a time, until she sounds just like you.
“Stop saying that.”
Sometimes your agent tries a little too hard. Three words fix it. Add “keep it short and friendly” and done.
Make her sound like you
Edit once: a bit different. Edit again: more like you. One more: “Oh my god, this is me.” No magic. You shape her, one note at a time, until she sounds just like you.
Day one
Before any notes
Thank you for calling. How may I assist you today?
Note 1
Your note: “A little less stiff, please.”
Thanks for calling! How can I help?
Note 2
Your note: “Say our name, and sound relaxed.”
Hey, thanks for calling Sam’s Plumbing! What’s going on?
Note 3
Your note: “Tell them we’ll get them sorted.”
Hey, Sam’s Plumbing! Tell me what’s going on and we’ll get you sorted.
“Oh my god, that’s me.”
Sample lines. The number of adjustments depends on your preferences and the calls you receive.
Changed your mind? Totally fine.
Edit
Reword any coaching note. Save it, and your agent uses it on the next call.
Undo
Every coached card shows Before and Now. Tap Put the old words back, and she goes right back to the old way. No hard feelings.
Saved ✓
You only see this once your line confirms the change. If the change wasn’t saved successfully, you’ll see a message and a Try again button. If a note would change your call flow, you’ll get a clear message instead, and your flow stays safe.
Coaching, quickly answered
When does a coaching change take effect?
Right away. Save it, and your agent uses it on the next call or test. Calls already in progress won’t be affected.
Do I need to write AI instructions or know computers?
Nope. Tap the line and type what you want in plain words, like you’d tell a new employee. “Be warmer” works.
What if I change my mind?
Every note has Edit and Undo. Edit changes the wording, Undo removes it, then save it, and your agent uses it on the next call.
How long until my agent sounds like me?
That’s up to you. Each note takes effect starting with the next call, so a few notes over a few calls or tests usually make a big difference. You decide when your agent sounds the way you want.
Can coaching change my call flow?
No, and that’s on purpose. Coaching polishes her words: the tone, the phrasing, the greeting, how she says your business name. Your call flow decides what she asks. If a note would add, skip or move a question, you’ll see a clear message and your flow stays as it is. Every coached card shows Before and Now, with “Put the old words back” one tap away.
Can I coach from real calls, not just tests?
Yes. In Calls, Chats & Coaching, open any past call, tap the line and coach it.
The more you coach, the smarter it gets.
Every time you tap Coach this, your AI receptionist gets better. Keep coaching, and it learns to handle any call the way you would, even the strange ones nobody saw coming.
Other AI stays the same. Yours keeps getting better.
Your new hire is ready when you are.
Your agent starts with what’s on your website. Then you coach it. Laugh at the first tries, fix a few words, and soon it sounds just like you. No tech skills needed.
Start your 7-day free trial. Your ready-to-go agent is built from your website in minutes.